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Support
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| GTGI's product
support is available from 9 AM to 5 PM Eastern time, Monday
through Friday. |
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Phone: 703.486.0500 |
Email: support@gtgi.com |
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| Please write
the product name in the subject line for quicker response. |
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GTGI provides
comprehensive integration and support services, including
pre-sales engineering, site inspections, custom configurations,
installation, and on-site service.
Engineering staff is
available for custom software tools development, as
well as customizing digital publishing and storage solutions. |
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| Upgrades |
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GTGI
provides a wide selection of upgrade options for all of
our products. For more information or to request pricing,
please contact us. |
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| Service
Plans |
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GTGI
provides comprehensive and flexible service programs
for your Rimage equipment. GTGI will do all necessary
maintenance on your systems, provide software upgrades,
perform repairs and provide technical support by phone
or email. For more information, please contact us.
On-site service available
within a 100-mile radius of Washington DC only. |
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| CryptCard
and GlobalAdmin EOL Notice |
Effective
on May 31, 2006, the CryptCard and GlobalAdmin products
will reach the end of their life and will be discontinued.
GTGI will no longer sell these products. Telephone and
e-mail support will be discontinued. No further software
releases will be provided. GTGI will continue to provide
warranty exchanges for CryptCards that are still covered
by their one-year warranty. For more information, please
contact us.
If
you require support, you may contact CE-Infosys of Singapore,
which owns the international rights to this product.
Please note that there may be a service charge associated
with receiving support from CE-Infosys. GTGI does not
support or endorse CE-Infosys branded products. You
may contact CEI
through http://www.ce-infosys.com.
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Support
| Manuals
Product manuals
available for download are listed below.
All manuals are in PDF format and will open in a new window. |
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PowerCrypt
5x |
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Support
| Downloads
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