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GTGI Manufactures and
Integrates Digital Media,
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Support |

GTGI's product support is available from 9 AM to 5 PM Eastern time, Monday through Friday.
 
Phone: 703.486.0500
Email: support@gtgi.com
 
Please write the product name in the subject line for quicker response.
         

GTGI provides comprehensive integration and support services, including pre-sales engineering, site inspections, custom configurations, installation, and on-site service.

Engineering staff is available for custom software tools development, as well as customizing digital publishing and storage solutions.

         
Upgrades        
GTGI provides a wide selection of upgrade options for all of our products. For more information or to request pricing, please contact us.
         
Service Plans        

GTGI provides comprehensive and flexible service programs for your Rimage equipment. GTGI will do all necessary maintenance on your systems, provide software upgrades, perform repairs and provide technical support by phone or email. For more information, please contact us.

On-site service available within a 100-mile radius of Washington DC only.

         
CryptCard and GlobalAdmin EOL Notice

Effective on May 31, 2006, the CryptCard and GlobalAdmin products will reach the end of their life and will be discontinued. GTGI will no longer sell these products. Telephone and e-mail support will be discontinued. No further software releases will be provided. GTGI will continue to provide warranty exchanges for CryptCards that are still covered by their one-year warranty. For more information, please contact us.

If you require support, you may contact CE-Infosys of Singapore, which owns the international rights to this product. Please note that there may be a service charge associated with receiving support from CE-Infosys. GTGI does not support or endorse CE-Infosys branded products. You may contact CEI through http://www.ce-infosys.com.

         

Support | Manuals

Product manuals available for download are listed below.
All manuals are in PDF format and will open in a new window.
         
PowerCrypt 5x    
         

Support | Downloads

Software updates and technical bulletins are listed below:
         
PowerCrypt        
Hifn 7xxx Drivers for Linux, v.20050303
         
Rimage        
CDREC2k Recorder Driver v.3.2.5.0
         
         

         
 

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