A SecureDisc Decryption Client is required to read SecureDisc encrypted CDs and DVDs on computer systems running Microsoft Windows. All SecureDisc Clients are distributed by the disc provider and are not available directly from Discrete Technologies.
If you received your disc from a third party, please contact the disc provider's help desk for assistance with installation, configuration and passwords. All disc contents and passwords are the responsibility of the disc provider. Discrete Technologies cannot retrieve a lost password or provide support for any viewer or database access software provided by the disc provider.
If you have a SecureDisc Decryption Client, and are having problems decrypting a disc:
Please refer to the SecureDisc Decryption Clients FAQ below for a list of common problems and possible solutions. If you need a full manual for the Decryption Clients, please refer to the SecureDisc Decryption Guide. The Guide has descriptions of all common error messages and dialogs in our SecureDisc Decryption Clients.
If your issue is not addressed in the SecureDisc Decryption Clients FAQ or the SecureDisc Decryption Guide, please contact your disc provider.
This FAQ list details several questions we are frequently asked about SecureDisc Decryption Clients, and gives answers and solutions to common problems.
Q: What SecureDisc Decryption Clients are there, and what are the differences between them?
A: Discrete provides two different SecureDisc Decryption Clients, based on content providers' needs:
- SecureDisc Resident Client
- The original SecureDisc Decryption client
- Integrates seamlessly into Windows for best performance and compatibility
- Recommended for use with large data sets such as DVDs and Blu-Ray discs
- Requires installation by a user with Administrator rights - can be used by anyone afterwards
- Versions 2.3 and below are compatible with Windows 2000, XP and Vista (32-bit only). These older versions do not explicitly support Windows 7 or 64-bit machines.
- Version 2.4.7 is the latest version, and supports Windows XP, Vista, 7 and 8 as well as Windows Server 2003 and above (32- and 64-bit on Server 2003, Vista and above). Windows 2000 is no longer supported.
- SecureDisc Explorer Client
- Requires no installation for most data sets, providing a better user experience and minimizing support calls
- Data sets with larger files (over 50,000,000 bytes or 47 MiB) require a one-time setup as Administrator
- Uses the Windows Web Client system to provide drive letter access
- Recommended for smaller data sets (less than CD size) and for situations where Administrator access is restricted to IT personnel
- Compatible with Windows XP and above (32- and 64-bit); no Windows 2000 support
Q: Do you have a Decryption Client for non-Windows OSes?
A: Not at present. The majority of our disc producers and end users run either Windows XP or Windows 7, and so those are the OSes that get the most attention. We do strive to be compatible with as many versions of Windows as possible.
We have had inquiries from disc producers about Linux and Mac OS X support, and will support those OSes when enough interest develops.
Q: My disc does not seem to have a SecureDisc Client of any sort on it. Where can I get a copy?
A: Discrete no longer provides copies of the Decryption Clients to end users. Please contact your disc provider for assistance, as only they will know which client to use, or if there are any extra setup steps required for your disc.
Q: The Explorer Client isn't working!
A: Here is a list of some common failure modes we've seen, and what to do about them.
I get a message saying a Web server is running
This means some other application is using TCP port 80 (the standard HTTP port). Windows XP's Web Client can't connect to servers that aren't on port 80, and Explorer Client can't use port 80 if another program has already claimed it. It's rare to see a full-featured Web server, such as IIS or Apache, on end user machines, but IIS in particular has been enabled by default on some corporate workstation images. Also, certain programs (such as Skype) have a built-in mini-server that will cause the same issue.
If you or your end users have a Web server such as IIS or Apache installed, disable it or reconfigure it to use another port. Alternatively, the Resident Client can be installed.
Windows Vista, 7 and 8 have an improved Web Client that can use ports other than 80. Later versions of the Explorer Client will detect the running Windows version and use this feature automatically.
By default, the Windows Web Client will refuse to download files that are bigger than 50,000,000 bytes exactly (about 47 MiB). The message is warning you about this because the limit will cause problems with on-disc viewers and other software (see "My application fails to start, freezes solid for more than a few minutes at a time, or crashes" below).
If you are running as an Administrator on XP (the default on XP machines not attached to a domain), no special steps are required. Click "OK" in the warning dialog, then reboot your computer.
On Vista, 7 and 8 (as well as on XP while running as a limited user), follow the steps below:
- if the Explorer Client is running, stop all applications using it, then right-click on the SecureDisc icon in the System Tray (the silver CD with a lock on it) and choose Exit. If the Explorer Client asks you if you want to disconnect the drive letter, answer Yes.
- Browse to My Computer, then right-click on the CD with the encrypted disc inserted (its label will be "SD_ENCRYPTED") and choose "Open". If you are running XP, do NOT try to double-click the CD, as this will open the Explorer Client as whatever user you are currently running as, and the changes will fail.
- Right-click on SCDExplorer.exe, and choose "Run as..." (XP) or "Run as administrator" (Vista and 7). On XP, you will be asked for a username and password to use; any account with local Administrator rights will work, including domain accounts.
- When the file size warning appears, click "OK" and then reboot your machine.
You can verify that the setting has changed, or change it manually, by doing the following:
- Open Registry Editor. On XP, this won't work if you aren't running as an Administrator.
- Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters.
- There should be a value named "FileSizeLimitInBytes" present, and its value should be 0xffffffff (4294967295). If it's not present, or if it's present and set to 0x2FAF080 (50000000), open the value and set it to 0xffffffff.
- Close Registry Editor. If you changed the value, make sure to reboot.
If the problems persist, please report the issue to your disc provider.
My application runs slowly or hangs
Explorer Client relies on the Windows WebDAV redirector, which works with the Web Client to provide drive letter access to the encrypted disc by downloading the files from the disc into a cache on the hard drive (in C:\Documents and Settings\LocalSystem\Local Settings\Temporary Internet Files on Windows XP). The WebDAV redirector then then opens or executes the files from there.
If you are an end user and are having problems with speed or applications freezing for long periods, report the issue to your disc provider. We are also considering adding a progress popup to the Explorer Client for those times when the WebDAV redirector requests a really large file.
This almost always means that Web Client is refusing to read a file because it's bigger than 50,000,000 bytes. Web Client will keep retrying until it's either told to stop, or has tried to download the file several times, causing the application to get stuck. If the application itself is too big, it may not start at all. See "I get a message mentioning a file size limit" above for instructions on how to fix this.
The encrypted image has files missing for no reason, or has files in the wrong places
This is a known issue with several versions of the Explorer Client, only a few of which have been distributed widely. Please contact your disc provider for an updated version of the Explorer Client. The latest version as of this writing is 1.3.24.
Q: The Resident Client isn't working!
A: The Resident Client is meant to be as trouble-free as possible, however, since it contains a device driver, there have been some situations where it causes problems with end-user systems. These usually appear as hard crashes (bluescreens) or optical drives that are marked as having a problem in Device Manager. If you experience any of these issues, please submit a SecureDisc Decryption Trouble Ticket describing the problem. For faster service, if you are an end user, please be sure to include your disc provider's name with your ticket.
There is a known bug in versions of the Resident Client before 2.4.6 that can cause hard crashes on Windows 7 when a device is added or removed. If you are running any version before 2.4.6, please contact your disc provider for an updated installer.