GTGI can help maximize your technology investment by integrating disparate hardware, software, processes and procedures into more efficient workflows.
A Rimage-certified field engineer will travel to your location for system installation and training. The field engineer will unpack, set up, and install up to three (3) Rimage system(s), and address any client-side software installation questions. Network connectivity issues are the responsibility of the client. The training session can include up to six individuals, and will include training on the Rimage hardware and software. Software training includes a complete review of the operator software functions, setting system options to maximize production and training to maximizing the use of Rimage videos and online knowledgebase. Hardware training includes an overview of the Rimage equipment, and instructions on how to replace consumable items (such as blank discs and printer ribbons).
GTGI’s most comprehensive service and support warranty offering is ideal for those who require “hands-free” maintenance where a Rimage certified field engineer arrives within two business days to test and repair malfunctioning parts or units, and replace as necessary.
This service offering provides speed and value. Receive a replacement unit or applicable parts for installation next-business-day delivery. Also included are direct access to the Rimage call center and online Help Center, detailed replacement instructions, and the necessary return shipping materials, simplifying the return of items to Rimage.
“Rimage® Disc Publishing Systems” are a Rimage Corporation Product Line. Rimage warrants, to the original end user only, that all non-consumable tangible parts of Rimage hardware products will be free from defects in material or workmanship for a term of 12 months starting on the date the product ships to the end user, according to the following terms and conditions:
The end user may not assign this Warranty without Rimage’s written consent. Rimage is the intended beneficiary of this Warranty; if there is any inconsistency between this Warranty and any other agreement included with or relating to Rimage products, this Warranty shall govern. If any term of this Warranty is illegal or unenforceable, the legality and enforceability of the remaining provisions are not affected or impaired. This Warranty is to be interpreted under the laws of the State of Minnesota, USA, without giving effect to conflict of law rules. The United Nations Convention on Contracts for the International Sales of Goods shall not apply to this Warranty. Rimage must receive written notice of any claimed defect or failure to perform within five (5) days after such failure or defect is first observed.
THE LIMITED WARRANTY SET FORTH ABOVE IS RIMAGE’S ONLY WARRANTY IN CONNECTION WITH RIMAGE HARDWARE PRODUCTS. ALL OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED, CONTRACTUAL OR STATUTORY, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED AND DISCLAIMED. IN NO EVENT SHALL RIMAGE’S LIABILITY UNDER THIS WARRANTY EXCEED THE OBLIGATION TO REPAIR OR REPLACE, AT RIMAGE’S DISCRETION, A WARRANTED PRODUCT, AND, WITHOUT LIMITING THE FOREGOING, RIMAGE’S LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE COST OF THE COVERED PRODUCT.